Services
Four services that work alone or as one programme. Pick the stage you are at.
CRM strategyAudit, journey map, roadmap
We audit your ecosystem and map the journeys that matter: onboarding, retention and loyalty.
ImplementationStack, data and integrations
We connect marketing and engineering, configure the stack and clean up the data underneath.
ExecutionYour CRM programme, run end to end
We run your CRM programme end to end, from strategy and build through to reporting.
OptimisationTesting and fixes that compound
We diagnose what underperforms and fix it, with a testing backlog that keeps moving.In every Execution retainer
How we work
Every engagement moves through the same four stages. Each one ends with something your team can use, not just a meeting.
Workshops with your marketing, data and product teams, plus read-only access to your platforms. We learn what the business needs before touching a tool.
What you hold at the end: A written brief of goals and constraints
Journeys with their triggers, segments and channels, sequenced by effort and expected impact, with an owner for each one.
What you hold at the end: A journey map a builder can use directly
Platform setup, data modelling, segmentation and templates. Marketing and engineering connected, QA before every send.
What you hold at the end: A configured stack and live journeys
Reporting that goes past opens and clicks to revenue, a testing backlog, and a weekly rhythm for deciding what changes next.
What you hold at the end: Weekly reporting your finance team accepts
Customer story · Premier Padel
Dozens of multilingual tournaments a month, data spread across sources and every message sent by hand. We implemented Braze and Snowflake, built the data model and segmentation, and now run the campaigns.
Technology
We pick tools for the job the strategy needs, not the other way round. This is where each platform sits in a typical setup we build and run.
Data foundation
Where the customer record lives
Activation
How data reaches the tools
Engagement
Where journeys are built and sent
Customer channels
Where people meet the brand
CoreCore platform. Others: hands-on experience.
FAQ
Yes. Strategy, implementation, execution and optimisation work alone or as one programme. Pick the stage you are at.
Braze and Snowflake are our core platforms. We also have hands-on experience with Bloomreach, Insider, Hightouch, Zeotap and Databricks.
Optimisation is included in every Execution retainer: a testing backlog and fixes for what underperforms.
Something your team can use: a written brief, a journey map, a configured stack with live journeys, and weekly reporting your finance team accepts.
Yes. We hand over decisions, not just logins, so your team can keep running the programme without us.
Within one working day. A short note through the form below is enough.
More answers on the FAQ page.
Contact
A short note is enough. We reply within one working day.
