CRM glossary
GDPR
Also called: General Data Protection Regulation
The GDPR is the European Union's data protection law, with a closely aligned UK version, governing how organisations collect, store and use personal data about people in those markets. For marketing teams it sets the working rules: each use of data needs a lawful basis, individuals can ask what you hold and ask you to erase it, and consent must be demonstrable. Most of the day-to-day effort is record-keeping — list provenance, retention limits and documented purposes.
Articles using this term · 3
- AI agents in lifecycle marketing: what we let them do · 13 April 2026
- Generative content in CRM, and the rules around it · 14 August 2025
- Consent signals a year on: what broke in measurement · 2 March 2025