CRM glossary
Deliverability
Also called: inbox placement, delivery rate
Deliverability is whether your email reaches the inbox rather than the spam folder or nowhere at all, and it is not the same as the delivery rate your platform reports. A platform counts a message as delivered once the receiving server accepts it, including mail filed straight into spam, so the reported figure can look healthy while placement is failing. The main drivers are authentication, list quality and recipient engagement. Content and images matter far less than most teams assume.
Articles using this term · 15
- Handing a CRM programme back to an in-house team · 22 September 2026
- The campaign QA checklist we run before every send · 4 August 2026
- IP warming from zero without wrecking deliverability · 26 May 2026
- A CRM audit checklist that changes what you ship next · 12 May 2026
- Briefing a CRM agency: what to hand over on day one · 18 April 2026
- Two years of sender rules: what is now table stakes · 4 February 2026
- Migrating engagement platforms without a dark month · 13 January 2026
- Peak season: what we changed after last year · 2 October 2025
- Transactional email is marketing nobody owns · 17 May 2025
- Outlook joins the sender requirements club · 10 May 2025
- Apple's Mail categories and the promotions problem · 7 February 2025
- Deliverability in year two of the sender rules · 9 January 2025
- A peak season pre-flight checklist · 10 October 2024
- Moving DMARC from p=none to p=reject without losing mail · 8 June 2024
- The Gmail and Yahoo sender rules, three months in · 8 May 2024