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Glassjaw

CRM glossary

Deliverability

Also called: inbox placement, delivery rate

Deliverability is whether your email reaches the inbox rather than the spam folder or nowhere at all, and it is not the same as the delivery rate your platform reports. A platform counts a message as delivered once the receiving server accepts it, including mail filed straight into spam, so the reported figure can look healthy while placement is failing. The main drivers are authentication, list quality and recipient engagement. Content and images matter far less than most teams assume.